Important Information regarding Clinic Operation and COVID 19

We will work to keep this post up to date with information as it develops, however direct ALL patients to the Alberta.ca/COVID website for the most current information.

REGARDING VIRUS INFORMATION, PREVENTION AND SCREENING

First of all, please remain up-to-date by consuming credible sources of information on the virus and preventative measures at Alberta.ca/covid.

We are taking the following measures to reduce the risk to our patients and staff at Baker Clinic.

We appreciate your patience and understanding as our staff and physicians are making these changes in attempt to limit community spread and reduce the risk of exposing our vulnerable patients to the virus.

 

REGARDING APPOINTMENT BOOKING

In order to minimize transmission of the virus and increase our ability to respond to emergencies as needed, we are reducing the number of physicians who will be working in our clinic and will be reducing our available appointments to only absolutely essential in-person visits.

In order to limit the number of people coming into our clinic and reduce care burdens, we ask the following of our patients:

  • Prior to making an appointment with your physician, please ensure you have screened yourself through available criteria for COVID and avoid booking an appointment if you are positive for the screening questions.
  • Use the Alberta COVID-19 Self-Assessment Online Screening Tool
  • If you test positive to the screening questions, please immediately self-isolate yourself (and any family members you have been in contact with) and call 811 (HealthLink) for further instructions. We understand that wait times are very long at this time but we do not have the capacity to respond to your questions and concerns regarding COVID at our office.
  • If you have a scheduled appointment in the next 4 weeks that is related to a non-urgent medical issue, please consider cancelling this appointment. Please do so by calling our clinic.
  • If you have a scheduled appointment, expect to receive a call from either your physician or one of our staff to reschedule your appointment if possible, or for your concern to be handled remotely over the phone or via video if possible. This will be at physician discretion for now.

 

REGARDING PRESCRIPTION REFILLS

  • Please take time to check the status of any regular medications you use and ensure that your supply is sufficient for the next 12 weeks minimum.
  • If you are in need of a refill of your medication, please phone your pharmacy and request a refill. Our pharmacists are working with us to ensure patients are given refills of medications (sedatives and controlled medications will require a physician prescription).
  • If a prescription refill is needed, the pharmacist will fax a request to your physician for that to be done remotely.

 

CHANGES TO WAITING ROOM PROCEDURE

  • Upon arriving at our office for your appointment, we are asking that you remain in your vehicle or common area of the building to wait for your appointment time, rather than waiting in our waiting room as this will allow us to practice social distancing.
  • Please call when you arrive to check in. Please include your name and appointment time in your message.
  • You will then be called when the physician is ready to see you and asked to come into the clinic.
  • Upon arriving at our office for your appointment, we are asking that you check in and please be sure to not lean over the counter as you check in, stay behind the taped line to ensure social distancing.
  • Please remember when coughing or sneezing to cough/sneeze into your elbow, please also take a mask should you need to visit the clinic and have these symptoms.  

We ask for your patience and understanding in these stressful times as we work to protect ourselves, our staff and our patients from the spread of this virus.

 

AFTER HOURS ON CALL

If you are calling after hours and are experiencing any of the following symptoms, headache, dry cough, repository, headache, fatigue, or any symptoms  related to Covid-19  please check the AHS website for info and the self-assessment tool.